RETURNS & REFUNDS
Here at Biohelp, we make awesome products and we know it. But, if you happen to disagree, we have a no-hassle return policy to take back your purchase. We give you thirty days from your date of purchase to return your items. Unfortunately, if thirty days have passed since your purchase date, we will be unable to offer you a refund.
High-altitude transportation of goods has created unique problems in maintaining the integrity of the packaging. Ground transportation through higher elevations and air transportation via cargo and feeder aircraft with either partial or no pressurization results in a high incidence of reports of packaging failure. Packages sealed at or near sea level will experience an increased pressure differential on the seal/closure/finish with exposure to higher elevations. This pressure differential can cause leaks. If the amount of leaked product is less than 5% of total volume it is considered as potential allowance for air shipping delivery and no refund will be provided.
To be eligible for a refund, your item(s) must be unopened, unused and in their original packaging.
Once we have received your return, we will notify you via email that your return has been received and is undergoing inspection. We will then send you a second email to inform you whether or not your return has been approved and a refund has been issued.
Once your return is approved, a refund will be processed back to your original form of payment and will post to your account within thirty days.
If you do not see your refund hit your account right away, don’t panic. Prior to contacting us we ask that you:
Double check your bank or credit card account.
Contact bank or your credit card company as it takes several days for a processed credit to be posted to your account
If you have taken the above steps and have not received a satisfactory answer, then please contact us at firstname.lastname@example.org.
Where to send your return
Please email your return request to:
Return shipping costs for returns are the responsibility of the buyer as shipping costs are non-refundable. If your return is approved, the original cost of shipping will be deducted from your refund. We strongly suggest using a tracked shipping service so you can verify the delivery of your return. If the value of your item is in excess of $75, we also encourage choosing an insured shipping method.
In the event of an exchange, the time to receive your new item may vary.
Any and all statements made on this website in regard to hemp products are not expressed as medical claims. Isodiol does not suggest results nor encourage action on the part of the reader or consumer.
This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product.
These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Individual weight loss results will vary.